UCCX11 Finesse Gadget Creation and Customization

Download the Gadget:

https://drive.google.com/open?id=0B5tzzJsbkWkIQ283Nm14RzFYQ2c

Windows server installed with IIS

CurrentPromotion.xml

Copy WelcomeWorld.xml as CurrentPromotion.xml and put in root web directory and change content to:

<?xml version="1.0"?>

<productname>Super Deluxe Widget Bundle</productname>

</promotions>

Add 8080 binding to IIS

Changes on WebService.js

Change Rest request page to CurrentPromotion.xml

Changes on WebService.xml

<?xml version="1.0" encoding="UTF-8"?>

<ModulePrefs title="Current Product Promotions"

description="Current Product Promotions">

<Param name="manual-dismiss">false</Param>

</Require>

</ModulePrefs>

Change title and description above.

Confirm Edit the Gadget Body:

<body>

<div>

<br>

<legend>Current Promotion</legend>

<br>

</fieldset>

</div>

</body>

Changes on WebService.css

Add Span for colors

span {

background-color: #66CCFF;

color: red;

}

Set the password for the Cisco Unified CCX 3rd Party Gadget Directory

SSH to UCCX to change SFTP password

utils reset_3rdpartygadget_password

Command Line Interface is starting up, please wait ...

Welcome to the Platform Command Line Interface

VMware Installation:

…

admin:

admin:utils reset_3rdpartygadget_password

New Password:

Confirm New Password:

Updating password for 3rdpartygadget...

Password updated successfully.

admin:

Exist

Upload files using WinSCP

Desktop Layout

<tab>

<id>MarketingUpdates</id>

<label>Marketing Updates</label>

<gadget>https://Your UCCX server :8445/3rdpartygadget/files/WebService.xml</gadget>

</gadgets>

</tab>

Demo:

UCCX11 SocialMiner WebChat

SocialMiner : sm.voicelab.ca (public IP)

UCCX: uccx.voicelab.ca

Ad1: ad1.voicelab.ca (public IP)

SocialMiner Configuration

Contact Service Queue Configuration

Predefined Responses

Channel Parameters

List Chat Web Forms

Create Test Web Page

Manage Desktop Layout

Replace gadget SocialMiner address to yours and paste the XML to Finesse Layout XML

or download here

https://drive.google.com/open?id=0B5tzzJsbkWkIYzEweVBzRzNxOFE

<role>Agent</role>

<page>

<gadget>/desktop/gadgets/CallControl.jsp</gadget>

<gadget>https://localhost/agentdesktop/gadgets/NonVoiceControl.xml</gadget>

</page>

<tabs>

<tab>

<label>finesse.container.tabs.agent.homeLabel</label>

<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=76D964AD10000140000000830A4E5E6F&filterId=AgentCSQStats.csqName=CL&compositeFilterId=AgentCSQStats.AgentIds.agentId=loginId</gadget>

<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=5C626F9C10000140000000600A4E5B33&filterId=ResourceIAQStats.resourceId=CL</gadget>

</gadgets>

</column>

</columns>

</tab>

<tab>

<id>myStatistics</id>

<label>finesse.container.tabs.agent.myStatisticsLabel</label>

<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=150&viewId=67D4371110000140000001080A4E5E6B&filterId=ResourceIAQStats.resourceId=loginId</gadget>

<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=420&viewId=5D411E8A10000140000000230A4E5E6B&filterId=AgentStateDetailStats.agentID=loginId</gadget>

</gadgets>

</column>

</columns>

</tab>

<tab>

<id>manageCustomer</id>

<label>finesse.container.tabs.agent.manageCustomerLabel</label>

<gadget>/desktop/gadgets/CustomerContext.xml</gadget>

</gadgets>

</tab>

<tab>

<id>manageNonVoiceMedia</id>

<label>finesse.container.tabs.agent.manageNonVoiceMediaLabel</label>

<gadget>https://sm.voicelab.ca/multisession/ui/gadgets/multisession-reply-gadget.jsp?gadgetHeight=430</gadget>

</gadgets>

</column>

</columns>

</tab>

</tabs>

</layout>

<role>Supervisor</role>

<page>

<gadget>/desktop/gadgets/CallControl.jsp</gadget>

<gadget>https://localhost/agentdesktop/gadgets/NonVoiceControl.xml</gadget>

</page>

<tabs>

<tab>

<id>manageTeam</id>

<label>finesse.container.tabs.supervisor.manageTeamLabel</label>

<gadget>/desktop/gadgets/TeamPerformance.jsp</gadget>

</gadgets>

</column>

</columns>

</tab>

<tab>

<id>teamData</id>

<label>finesse.container.tabs.supervisor.teamDataLabel</label>

<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=620&viewId_1=7291DCB410000140000000890A4E5B33&filterId_1=ResourceIAQStats.resourceId=CL&viewId_2=728283C210000140000000530A4E5B33&filterId_2=ResourceIAQStats.resourceId=CL</gadget>

<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=F2F1FC17100001440000014E0A4E5D48&filterId=ChatAgentStats.agentId=CL</gadget>

<!--

The following Gadgets are used for Predictive/Progressive/Preview Agent Outbound.

To include this functionality:

1) Remove these comments leaving the gadget

<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=FD919FB9100001440000005D0A4E5B29&filterId=ResourceIAQStats.resourceId=CL</gadget>

<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=FD919FB510000144000000470A4E5B29&filterId=ResourceIAQStats.resourceId=CL</gadget>

-->

</gadgets>

</column>

</columns>

</tab>

<tab>

<id>queueData</id>

<label>finesse.container.tabs.supervisor.queueDataLabel</label>

<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=620&viewId_1=C8E2DB1610000140000000A60A4E5E6B&filterId_1=VoiceIAQStats.esdName=CL&viewId_2=9A7A14CE10000140000000ED0A4E5E6B&filterId_2=VoiceCSQDetailsStats.agentId=CL&compositeFilterId=VoiceCSQDetailsStats.AgentVoiceCSQNames.agentVoiceCSQName=CL&viewId_3=C8EF510810000140000000EB0A4E5E6B&filterId_3=VoiceIAQStats.esdName=CL&viewId_4=C8EE241910000140000000C30A4E5E6B&filterId_4=VoiceIAQStats.esdName=CL</gadget>

<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=E42ED788100001440000007B0A4E5CA1&filterId=ChatQueueStatistics.queueName=CL</gadget>

</gadgets>

</column>

</columns>

</tab>

<tab>

<id>manageCustomer</id>

<label>finesse.container.tabs.supervisor.manageCustomerLabel</label>

<gadget>/desktop/gadgets/CustomerContext.xml</gadget>

</gadgets>

</tab>

<tab>

<id>manageNonVoiceMedia</id>

<label>finesse.container.tabs.supervisor.manageNonVoiceMediaLabel</label>

<gadget>https://sm.voicelab.ca/multisession/ui/gadgets/multisession-reply-gadget.jsp?gadgetHeight=430</gadget>

</gadgets>

</column>

</columns>

</tab>

<!--

The following Tab and Gadget are for MediaSense. They are *ONLY* supported with MediaSense. If you are not using MediaSense,

then remove them. If you are using MediaSense and wish to show Recording Management, then do the following:

1) Remove these comments leaving the tab and gadget

2) Replace all instances of "my-mediasense-server" with the Fully Qualified Domain Name of your MediaSense Server.

IMPORTANT NOTE:

- In order for this Gadget to work, you must have performed all documented prerequisite steps.

<tab>

<id>manageRecordings</id>

<label>finesse.container.tabs.supervisor.manageRecordingsLabel</label>

<gadget>https://sm.voicelab.ca:8440/ora/gadget/MediaSenseGadget.xml</gadget>

</gadgets>

</column>

</columns>

</tab>

-->

</tabs>

</layout>

</finesseLayout>

Paste web form html to be index.html

Import Tomcat/Tomcat-Trust Certificate

Download tomcat certificate

Download tomcat-trust

Upload them both as Tomcat-trust

Reboot SocialMiner and UCCX

Demo

UC Valley

Wednesday 7 June 2017

UCCX11 Finesse Gadget Creation and Customization

CurrentPromotion.xml

Add 8080 binding to IIS

Changes on WebService.js

Changes on WebService.xml

Changes on WebService.css

Set the password for the Cisco Unified CCX 3rd Party Gadget Directory

Upload files using WinSCP

Desktop Layout

Demo:

Saturday 3 June 2017

UCCX11 SocialMiner WebChat

SocialMiner Configuration

Contact Service Queue Configuration

Predefined Responses

Channel Parameters

List Chat Web Forms

Chat Web Form Configuration

Create Test Web Page

Manage Desktop Layout

Paste web form html to be index.html

Import Tomcat/Tomcat-Trust Certificate

Demo