UCCX 11 Finesse Enterprise Data and Workflow
Create Call Variables Layouts
Inquiry Type = callVariable1
Calling Number = callVariable2
Create Phone book lists
Reason codes
Create work flows
Assign phone book to specified team
Assign Not Ready and Sign Out Reason codes to the team
Assign work flow to the team
Example of ICD.aef to use call variables
Download script here:
https://drive.google.com/open?id=0B5tzzJsbkWkIWTd5Rlkza1Uwbms
Catch calling number:
Catch user selection inquiry type
Set Enterprise call info to call variables
Make team use own call variable layout configured before
Demo
