UCCX 11 Finesse Enterprise Data and Workflow

UCCX 11 Finesse Enterprise Data and Workflow

Create Call Variables Layouts

Inquiry Type = callVariable1

Calling Number = callVariable2

Create Phone book lists

Reason codes

Create work flows

Assign phone book to specified team

Assign Not Ready and Sign Out Reason codes to the team

Assign work flow to the team

Example of ICD.aef to use call variables

Download script here:

https://drive.google.com/open?id=0B5tzzJsbkWkIWTd5Rlkza1Uwbms

Catch calling number:

Catch user selection inquiry type

Set Enterprise call info to call variables

Make team use own call variable layout configured before

Demo