<finesseLayout xmlns="http://www.cisco.com/vtg/finesse">
<layout>
<role>Agent</role>
<page>
<gadget>/desktop/gadgets/CallControl.jsp</gadget>
<gadget>https://localhost/agentdesktop/gadgets/NonVoiceControl.xml</gadget>
</page>
<tabs>
<tab>
<id>home</id>
<label>finesse.container.tabs.agent.homeLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=76D964AD10000140000000830A4E5E6F&filterId=AgentCSQStats.csqName=CL&compositeFilterId=AgentCSQStats.AgentIds.agentId=loginId</gadget>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=5C626F9C10000140000000600A4E5B33&filterId=ResourceIAQStats.resourceId=CL</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>myStatistics</id>
<label>finesse.container.tabs.agent.myStatisticsLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=150&viewId=67D4371110000140000001080A4E5E6B&filterId=ResourceIAQStats.resourceId=loginId</gadget>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=420&viewId=5D411E8A10000140000000230A4E5E6B&filterId=AgentStateDetailStats.agentID=loginId</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>manageCustomer</id>
<label>finesse.container.tabs.agent.manageCustomerLabel</label>
<gadgets>
<gadget>/desktop/gadgets/CustomerContext.xml</gadget>
</gadgets>
</tab>
<tab>
<id>manageNonVoiceMedia</id>
<label>finesse.container.tabs.agent.manageNonVoiceMediaLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://sm.voicelab.ca/multisession/ui/gadgets/multisession-reply-gadget.jsp?gadgetHeight=430</gadget>
</gadgets>
</column>
</columns>
</tab>
</tabs>
</layout>
<layout>
<role>Supervisor</role>
<page>
<gadget>/desktop/gadgets/CallControl.jsp</gadget>
<gadget>https://localhost/agentdesktop/gadgets/NonVoiceControl.xml</gadget>
</page>
<tabs>
<tab>
<id>manageTeam</id>
<label>finesse.container.tabs.supervisor.manageTeamLabel</label>
<columns>
<column>
<gadgets>
<gadget>/desktop/gadgets/TeamPerformance.jsp</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>teamData</id>
<label>finesse.container.tabs.supervisor.teamDataLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=620&viewId_1=7291DCB410000140000000890A4E5B33&filterId_1=ResourceIAQStats.resourceId=CL&viewId_2=728283C210000140000000530A4E5B33&filterId_2=ResourceIAQStats.resourceId=CL</gadget>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=F2F1FC17100001440000014E0A4E5D48&filterId=ChatAgentStats.agentId=CL</gadget>
<!--
The following Gadgets are used for Predictive/Progressive/Preview Agent Outbound.
To include this functionality:
1) Remove these comments leaving the gadget
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=FD919FB9100001440000005D0A4E5B29&filterId=ResourceIAQStats.resourceId=CL</gadget>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=FD919FB510000144000000470A4E5B29&filterId=ResourceIAQStats.resourceId=CL</gadget>
-->
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>queueData</id>
<label>finesse.container.tabs.supervisor.queueDataLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=620&viewId_1=C8E2DB1610000140000000A60A4E5E6B&filterId_1=VoiceIAQStats.esdName=CL&viewId_2=9A7A14CE10000140000000ED0A4E5E6B&filterId_2=VoiceCSQDetailsStats.agentId=CL&compositeFilterId=VoiceCSQDetailsStats.AgentVoiceCSQNames.agentVoiceCSQName=CL&viewId_3=C8EF510810000140000000EB0A4E5E6B&filterId_3=VoiceIAQStats.esdName=CL&viewId_4=C8EE241910000140000000C30A4E5E6B&filterId_4=VoiceIAQStats.esdName=CL</gadget>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=E42ED788100001440000007B0A4E5CA1&filterId=ChatQueueStatistics.queueName=CL</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>manageCustomer</id>
<label>finesse.container.tabs.supervisor.manageCustomerLabel</label>
<gadgets>
<gadget>/desktop/gadgets/CustomerContext.xml</gadget>
</gadgets>
</tab>
<tab>
<id>manageNonVoiceMedia</id>
<label>finesse.container.tabs.supervisor.manageNonVoiceMediaLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://sm.voicelab.ca/multisession/ui/gadgets/multisession-reply-gadget.jsp?gadgetHeight=430</gadget>
</gadgets>
</column>
</columns>
</tab>
<!--
The following Tab and Gadget are for MediaSense. They are *ONLY* supported with MediaSense. If you are not using MediaSense,
then remove them. If you are using MediaSense and wish to show Recording Management, then do the following:
1) Remove these comments leaving the tab and gadget
2) Replace all instances of "my-mediasense-server" with the Fully Qualified Domain Name of your MediaSense Server.
IMPORTANT NOTE:
- In order for this Gadget to work, you must have performed all documented prerequisite steps.
<tab>
<id>manageRecordings</id>
<label>finesse.container.tabs.supervisor.manageRecordingsLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://sm.voicelab.ca:8440/ora/gadget/MediaSenseGadget.xml</gadget>
</gadgets>
</column>
</columns>
</tab>
-->
</tabs>
</layout>
</finesseLayout>
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