Contact summary report
Outbound will not be displayed in this report.
Application Tasks Summary
Display “Running”, “Completed” and “total” counts about this application
Application Tasks
Display currently running application
Click “view”
Engine Tasks
Scripts are executing
Contacts
Select current running entry, and then click “Views” to check details for this entry
Application report
All application configured in UCCX
Sessions report
If it reaches maximum idle time, then it will be garbage collected.
Click “Views” for details
DataSource Usage report
Display external database usage
Available Connections: Current connections
Checkouts Granted: Times connections be granted
Checkouts Denied: Times connections be denied
Overall Cisco Unified Contact Center Express Stats report
Here you can see overall info, and outbound call info
CSQ Cisco Unified Contact Center Express Stats
Total call amount of time report about this CSQ
Click “Views” to show details in Agent level
Resource Cisco Unified Contact Express Stats
Shows current available agents status, and inbound, outbound calls lengths
UCCX resets all stats each day at midnight; you also can do this manually.
Select “tools” →reset all stats
Set report options
Show logged off Resources is set to “No” by default. Choose “Yes”
Printable Report
A printable Report will be shown in the separate window:
No comments:
Post a Comment