Physician Locator Demo was a classic UCCX lab guide made by Cisco. It covers the following topics:
Outline
This guide includes these activities:
Lab 2-1: Sizing and Ordering Exercise
Lab 3-1: Review the CRS Installation
Lab 3-2: Provisioning Telephony and Media
Lab 3-3: Test Your CRS Installation
Lab 3-4: Install the CRS Script Editor
Lab 4-1: Download and Debug a Script
Lab 5-1: Start Your New Physician Locator Script
Lab 6-1: Collect Caller Input
Lab 7-1: Access a Database
Lab 8-1: Create Logical Operations
Lab 9-1: Making Caller Transfers
Lab 10-1: Using Expressions for Holidays
Lab 10-2: Record Prompts Using an Application
Lab 10-3: Placing Outbound Calls
Lab 10-4: Using Session Management
Lab 11-1: Enable Auto Attendant for ASR
Lab 11-2: Test ASR Confirmation Techniques
Lab 11-3: Simple TTS Test
Lab 12-1: Test Example Scripts, VXML
Lab 13-1: Provisioning Unified CCX
Lab 13-2: Installing Agent and Supervisor Desktops
Lab 13-3: Evaluating a Sample Script: icd<xx>.aef
Lab 13-4: Using the Cisco Supervisor Desktop
Lab 13-5: Debug and Observe the Script
Lab 13-6: Configure IP Phone Agent
Lab 14-1: Using Desktop Administration
Lab 14-2: Testing Resource Group CSQs
Lab 14-3: Testing Skills Group CSQs
Lab 15-1: Using Remote Monitoring
Lab 16-1: Using CRS Reporting
I have practiced those sections that are highlighted in blue color and made a compressed file, in which you can find all scripts, prompts, xml and Sql scripts.
I practiced twice on both UCCX version 7 and 10 and both versions worked. The database I used was SqlServer2008 Express, which is free downloaded from Microsoft. If in any case you have no knowledge how to setup the database for UCCX, I have a post that guides you how to do it.
Let we have a look how the Physician Locator exactly likes. Here is the flowchart:
Download the compressed file:
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