UC Valley: UCCX10.5 - historical reports -Crystal Report

Monday, 11 January 2016

UCCX10.5 - historical reports -Crystal Report

Reference :

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/programming/guide/UCCX_BK_CFD16E30_00_cisco-unified-contact-center-express/UCCX_BK_CFD16E30_00_cisco-unified-contact-center-express_chapter_0100.html

IBM Informix Downloads (Informix Client SDK Developer Edition for Windows x86, 32-bit):

https://www-01.ibm.com/marketing/iwm/tnd/preconfig.jsp?id=2011-04-06+21%3A07%3A01.150674R&S_TACT=&S_CMP=

SAP Crystal Reports 2013 (Free Trail)

https://www.sap.com/cmp/ft/crm-xm15-dwn-an002/typ.html

Change password for history report:

Add ODBC after installed driver.

Add connection:

Use the one was just created:

Create report:

1 comment:

$yed@liThu Feb 01, 10:40:00 am GMT-6
Thank you for the instructions.I had been using Crystal with UCCX but there was a computer issue and now when i am trying to reinstall the ODBC driver, its not taking the password for UCCXHRUSER. Would you happen to know anything about it?
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